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<aside> 🔴 **Disclaimer-**This is my personal set of observations and has no association with the company itself.

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Introduction

Heuristic Evaluation is an inspection methodology to check for the usability of a website based on some heuristics that have been laid down previously. The Nielsen & Norman Group has laid down 10 heuristics that are highly credible and check for a product's usability.

Here are the 10 Heuristics laid down by the Nielsen & Norman Group-

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  1. Visibility of System Status (users should know the system status at all times and get feedback on interactions with it);
  2. Match between system and the real world (the system should resemble the experiences that users already had);
  3. User control and freedom (users should be able to reverse their action if done by mistake);
  4. Consistency and standard (similar system elements should look similar);
  5. Error prevention (minimize the likelihood of making mistakes);
  6. Recognition rather than recall (users should be able to interact with the system without prior information or context;
  7. Flexibility and efficiency of use (both new and experienced users should be able to use the system efficiently);
  8. Aesthetic and minimalist design (declutter as much as possible, less is more);
  9. Help users recognize, diagnose, and recover from errors (make error messages understandable, and suggest ways to fix an error);
  10. Help and documentation (if a user has a hard time interacting with your app, make sure there’s help that’s easily accessible).

Scope of this Report

The heuristic evaluation was conducted based on the following 3 scenarios while buying a car:-